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But everything leveled up when Chris Dodd came on board as COO in 2023. Chris didn’t just maintain the relationship — he elevated it. His presence and leadership have genuinely changed the game for us. The way he approaches customer service is unmatched. He’s extremely attentive, incredibly responsive, and goes out of his way to understand our needs and help us get the most out of the system. We’ve had countless situations where Chris personally stepped in to help us resolve things quickly or customize features that made our workflow more efficient. It’s rare to find someone in his position who is that involved and that committed to making sure clients are taken care of.

Sensei has evolved into more than just a CRM for us — it’s a core part of how we operate. And Chris has played a major role in making that possible. We truly value the partnership we’ve built and look forward to continuing to grow with Sensei in the years ahead.